Frequently Asked Questions

Orders & Shipping

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. No minimum order required.

How long does shipping take?

Most orders are processed within 1-3 business days. Delivery typically takes 7-15 business days depending on your location. You will receive a tracking number once your order has shipped.

Do you ship internationally?

We currently ship within the United States. International shipping is coming soon — stay tuned!

How do I track my order?

Once your order ships, you'll receive an email with your tracking number. You can use it to track your package directly on the carrier's website.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right.

How do I start a return?

Email us at support@zoomshopco.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5-7 business days back to your original payment method.

Products & Installation

Are your LED light strips easy to install?

Yes! All of our products are designed for easy DIY installation with no cutting or splicing required. Most installs take under 30 minutes. Each product includes detailed instructions.

Are your products compatible with all car models?

Our LED strips and ambient lighting products are designed to be universal and fit the vast majority of car interiors. Check the individual product page for specific compatibility details.

Do your products require professional installation?

No professional installation is needed. Our products are plug-and-play or use simple adhesive mounting for a clean, tool-free setup.

Payments & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for fast, secure checkout.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms in the world. Your information is always safe.

Still have questions?

We're here to help! Reach out to us via our Contact page and we'll get back to you as soon as possible.